LPI Care
360° support. 365 days a year.
LPI Care is a premiere 360° customer service platform offering a comprehensive range of services designed to enhance your customer experience when you become a member of our LPI family.
Training
We recognize that learning curves vary, so we provide multiple training options tailored to your needs, ensuring you master our system for various applications. We offer highly interactive online and onsite training sessions for new users to our system to experienced users looking for advanced training on specific applications. We also encourage users to work with our training team at our 2,000 SF training center in Romeoville, Illinois, for training on anything from countertops to fireplaces.
Technical Support & Docs
Our global team is dedicated to swiftly resolving technical issues to ensure your business remains up and running. Reach us through phone, email, virtual meetings, live chat, and TeamViewer. Join our exclusive customer-only Facebook group to connect with peers and LPI experts, fostering knowledge sharing. Plus, access our exclusive Learning Management System (LMS) for comprehensive online education and training, empowering your success.
Service & Maintenance
We strive to maximize your uptime with our comprehensive service support. Our team is ready to address any issues quickly, including proactive maintenance to stay ahead of problems. Our loaner program keeps you working while we resolve any issues with your equipment to minimize downtime.
Warranty Coverage
Unlock peace of mind with our comprehensive warranty coverage that covers every aspect of your purchase, ensuring you are safeguarded against unexpected issues. Each warranty includes an annual allowance towards targets or other accessories. Our warranty reflects our commitment to your satisfaction.
Community Knowledgeshare
You will have access to the LPI KnowledgeShare group, a private Facebook group for current LPI customers to ask questions and share knowledge with each other regarding digital templating with LPI systems, to ensure everyone gets the most out of their systems to help their business grow. We encourage not only sharing tips and tricks with our systems, but also general best practices and tips and tricks that others may find beneficial for their business.
Learning Management System
You will have access to LPI’s Learning Management System (LMS), an exclusive online education and training platform built on over 45 years of industry-leading expertise. Whether you are a beginner looking to learn basic functions or a seasoned professional looking for ongoing training, you can select from a variety of courses based on your needs. Each course features easy-to-follow text and supporting videos to ensure an easy, yet comprehensive learning environment that fits your schedule.
